How To Return A Product
You can call us at 1-705-481-1676 or send us an email to email@example.com. Returns must be initiated within 30 days of receiving your order. We will issue a Return Merchandise Authorization (RMA) number, which is required to process your return. Products (including packaging) must be returned in new, resalable condition. Non-defective, used or installed items can’t be returned.
If we sent you a different product from the one you ordered, or a defective item, please contact us using the information above within 30 days of receiving your order. We will replace the product and process your return at no charge. If for any other reason you need to return an item, you are responsible for all return shipping charges. Please check all merchandise for damage or defect when you receive your order, and before the item is used or installed.
In the case a replacement product will be sent to you, we will send you a return tag to return the incorrect/defective product back to us. Otherwise, when shipping an item back to us, we recommend using a shipping method that offers signature confirmation, tracking, and insurance, as we are not responsible for lost or damaged packages.
In the event of a defect that occurs outside our return policy, but within the manufacturer warranty, please contact us and we will contact the manufacturer directly for you. TruckStuffshop.com will be happy to try to facilitate a thorough review of the claim, but we have no final say in the decision made by the manufacturer (i.e. approvals, denials, fees, etc.).TruckStuffshop.com is not responsible for any labor costs which occur as the result of the installation of wrong or defective parts. Some items may require pictures or a shop report to have an RMA issued.
If your return has not been processed within 3 weeks, please contact us so we may check the status of your return.
Local customers in the Barrie area can drop off returns by calling and arranging a date and time and we will give you the drop off address. Local returns must have an RMA number.
TruckStuffShop.com reserves the right to refuse any package returned to us without authorization. Returns will be processed within ten (10) business days of receipt (not including weekends, holidays, and the day the package is delivered). Refunds will be issued back to the original form of payment. If the original form of payment is no longer valid, the refund will be issued in a form of the stores discretion.
Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product) or defective item.
When shipping an item back to us, we recommend that you use Canada Post/USPS or any other carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages. Only the signature of a TruckStuffShop.com employee will suffice as proof of delivery. The customer agrees to bear all shipping and insurance charges, and all risk of loss during return shipment.
We will not accept a return of an item that is damaged or defective if it has been used/installed please inspect all orders as soon as you receive them and contact firstname.lastname@example.org within 72 hours.
If the product is damaged during shipment, TruckStuffShop.com will replace the product at no charge as long as the return procedures are followed.
If any component of the returned product is missing, we reserve the right to reject the entire return or impose additional charges for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense.
Installation costs will not be covered by TruckStuffshop.com for any returned product.
TruckStuffshop.com reserves the right to change or amend the return policy and procedures at any time without notification
We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions.
If you receive an item that has been damaged in shipping, please call us within 72 hours of receipt and we will set up a claim for the product. Once this claim has been processed, we will reach out to you to return the product and send out a replacement.
We may request pictures to further assist with the completion of the claim.